Annette Franz
Annette Franz

CX Expert and Blogger

Annette Franz is a CX expert who has developed and led global teams of consulting services professionals and guided them to sell, consult on, design, implement, and operationalize enterprise-wide customer experience solutions that drive business and organizational improvements. Annette has also been widely recognized as a CX thought leader who is passionate about helping to build people-focused organisations. Annette blogs at www.cx-journey.com.

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