Alastair Smith
Alastair Smith

Head of Customer Experience and Channel Support, Santander

Alastair is Head of Customer Experience and Channel Development for UK Banking at Santander. His team are responsible for capturing and analysing feedback on the customer experience, as well as working in partnership with each channel to improve it. He’s been at Santander since 2001, and in that time has worked in various roles across retail and commercial banking

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