Ben Kay
Ben Kay

Senior Managing Consultant, IBM

Having worked across the telecoms industry for over 15 years, across a range of
disciplines, most recently Ben has led the strategic use of digital technology in one of UK’s biggest telecommunications company. Leading both the strategy and operational implementation of social business, orchestrating the social customer experience across three brands, Ben brought the organization together in the pursuit of a common social ambition. By putting real-time social data and insight at the heart of the organization, Ben has enabled faster, better decision making, and delivery of a marketing leading customer experience. Ben is now at IBM sharing his experience with clients across the globe.

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